Managed Services

Help Desk

Our expert team supports clients with managing traditional or advanced Customer Relationship Management (CRM) and various commerce transaction applications. As part of this service, we offer our clients help-desk support services in both, technical and around business process areas. We serve as a single point of contact for the employees and customers of our clients to troubleshoot and resolve any Customer Relationship Management (CRM) or commerce transaction application related issues.

We also offer application administration and dashboard build/management for customized business intelligence data.
We provide technical support on our client’s products/services. Our service includes:

  • Level 0 – online chat support
  • Level 1 – telephone support
  • Level 2 – subject matter expert (SME) support
  • Level 3 – engineering/business process architecture support

Our support is delivered either from our clients’ facilities or from our own delivery center. We offer a 24/7/365 service model that could be tailored based on clients’ unique business needs. We execute our services in compliance with a pre-agreed Service Level Agreement (SLA).